Welcome Offer

Up to $22,500 + 350 Free Spins

Claim your 4-tier welcome package – start with 10 free spins, no deposit needed

Claim Now

Daily Promotions

Bonuses Every Single Day

Reload bonuses, cashback up to 15%, tournaments, and more – daily fresh offers

See Offers

Loyalty Programme

Earn Rewards on Every Bet

25 levels of instant rewards, Bonus Shop with prizes, Rolex at the top

Join Now

Koru: a Canadian online casino built for more — more games, more rewards, more room to play your way.

We knew from the start what we wanted Koru to feel like: a place where the welcome is genuine, the game library is deep, and the rewards keep coming long after the first deposit. That’s exactly what we built. Licensed by the Tobique Gaming Commission, we operate with a clear structure and a single commitment — every player should have a reason to come back that has nothing to do with luck.

Our game catalogue sits at over 3,000 titles from more than 120 providers. That includes Pragmatic Play, BGaming, Hacksaw Gaming, and Playtech — names you recognise and trust — across slots, live dealer tables, and jackpot networks. We don’t pad the count with filler. Every game we carry earned its place.

The welcome offer is one of the most substantial in the Canadian market: four deposits, up to $22,500 in bonus value, plus 350 free spins. And if you verify your email after registration — a thirty-second action — we add ten free spins on top. No gimmicks. No hidden cap. That’s the starting line.

After that, we structured the entire experience around consistency. Daily, Tuesday, Thursday, and Saturday reload bonuses. Weekly cashback up to 15%. A VIP Golden Window that delivers a $150 bonus over five days, no wagering race required. And our Loyalty Programme runs through 25 levels — each one pays instant cash or free spins on the way up. At the top tier, we gift a Rolex Sky-Dweller. Not a voucher. The watch.

We also built a Bonus Shop where the points you earn from playing convert into cash, free spins, or real-world prizes — including a Mercedes. The Lucky Spin and Lucky Box run alongside our Referral Programme, so there are always multiple ways to add value without chasing a single track. Tournaments like Spinoleague and Drops & Wins regularly feature prize pools in the tens of millions of Canadian dollars.

Deposits and withdrawals are free on every method we offer: Interac, MiFinity, Visa, Mastercard, Apple Pay, and a full cryptocurrency suite including Bitcoin, Ethereum, USDT, and Litecoin. Most methods process instantly. We don’t charge a fee on any of them. Our platform runs entirely in-browser on iOS and Android via HTML5 — no app download, no storage lost. Support is available 24/7 through live chat and email at support@korucasino.com, backed by a comprehensive Help Centre.

And because a trusted operator tells you what the boundaries are before you need them, we provide deposit, loss, and wager limits — plus cooling-off periods and self-exclusion from six months to permanent. We partner with Gamblers Anonymous, GamCare, and Gambling Therapy. Minimum age is 18. No exceptions.

This is Koru. A casino that rewards purposefully, plays fairly, and leaves the tropical energy where it belongs — on the screen, not in the fine print.

About Koru Casino: A Tropical Rewards Hub for Canadian Players

We are Koru Casino, an online casino with a vibrant tropical theme built specifically for the Canadian market. Licensed by the Tobique Gaming Commission, we offer a secure gaming environment with a library of over 3,000 games from more than 120 providers, including Pragmatic Play, BGaming, Hacksaw Gaming, and Playtech. Our promotional structure is aggressive: a four-tier welcome package worth up to $22,500 plus 350 free spins, daily and weekly reload bonuses, a weekly cashback programme of up to 15%, and a VIP Golden Window bonus. The Koru Loyalty Programme spans 25 levels with instant cash and free spin rewards at each milestone, culminating in a Rolex Sky-Dweller. Payments are fee-free and instant using methods like Interac, Visa, Mastercard, and several cryptocurrencies. Note that no native mobile app is available, though the site is fully optimised for mobile browsers on iOS and Android. Support is available 24/7 via live chat and email.

Licensing: Tobique Gaming Commission
Game Library: 3,000+ slots from 120+ providers including Pragmatic Play, Hacksaw Gaming, Playtech
Welcome Bonus: Up to $22,500 + 350 free spins across four tiers; 10 free spins for email verification
Payment Methods: Interac, MiFinity, Visa, Mastercard, Apple Pay, Bitcoin, Ethereum, USDT, Litecoin — no fees, instant on most methods
Responsible Gambling: Deposit, loss, and wager limits; cooling-off periods; self-exclusion from 6 months to permanent; partners with Gamblers Anonymous, GamCare, Gamling Therapy

Why Koru? Four Pillars That Define How We Operate

The Canadian online casino market has no shortage of options. Most of them look the same, sound the same, and offer the same thing. We built Koru differently — around a specific set of commitments that matter when you're making a considered choice about where to play. Here is what we stand for.

1. A Distinct Identity: The Polynesian Island Theme

We chose the Koru — a spiral shape rooted in Māori and Polynesian culture that symbolises new life, growth, and renewal — as our anchor because it reflects how we approach the player experience. This is not a generic white-label casino with a logo swapped in. Our tropical island theme runs through the entire platform: the colour palette, the navigation design, the loyalty programme structure, and the language we use. It signals something straightforward: we put care into the details. If the branding is considered, the product likely is too.

2. Licensed by the Tobique Gaming Commission

We operate under a licence issued by the Tobique Gaming Commission, a recognised regulatory body in New Brunswick, Canada. That means we are subject to oversight on how we handle player funds, game fairness, data protection, and dispute resolution. Our games use certified random number generators. All data transmitted between your browser and our servers is encrypted with 128-bit SSL. KYC verification is required before any withdrawal is processed — a step that protects everyone. These are not optional features; they are conditions of our licence.

3. Fast Payouts With No Fees

We process withdrawals instantly for e-wallets (Interac, MiFinity) and all cryptocurrencies. Card withdrawals take 3–5 banking days. Every method — from Interac to Bitcoin, Visa to USDT — is free of charge. We do not deduct fees on deposits or withdrawals. The minimum withdrawal is $30, which matches our minimum deposit. No hidden thresholds, no surprise deductions.

4. Built for Canadian Players, in Canadian Dollars

Every figure on our site is in CAD. Every deposit method is one Canadians actually use — Interac, Visa, Mastercard, Apple Pay, MiFinity, Neosurf, Flexepin, and a full suite of crypto including Bitcoin, Ethereum, USDT, and Litecoin. Our promotions are structured around Canadian player behaviour. Our support team operates 24/7 in English (CA). Our responsible gambling tools link directly to Canadian resources: the Problem Gambling Helpline (1-888-230-3505), ConnexOntario (1-800-522-4700), and the Responsible Gambling Council. We are not a casino that happens to accept Canadian players. We are a casino designed for them.

How We Compare: Koru vs. a Generic Offshore Casino

The table below shows how we stack up against the typical offshore casino that accepts Canadian players without tailoring the experience. These figures are based on a composite of real market data, not hypotheticals.

Feature	Koru Casino	Generic Offshore Casino
Total games	3,000+ from 120+ providers	500–1,500 from 20–40 providers
Welcome bonus value (CAD)	Up to $22,500 + 350 free spins	$500–$1,500 + 50–100 free spins
Average cashout time (e-wallet)	Instant	24–72 hours
Average cashout time (card)	3–5 banking days	5–10 banking days
Deposit/withdrawal fees	None	Often 2.5–5% on crypto or e-wallets
Licensing	Tobique Gaming Commission	Often unlicensed or Curaçao Master only
CAD as default currency	Yes	Usually USD; conversion fees apply
Canadian payment methods	Interac, Apple Pay, Flexepin, Neosurf + 9 others	Typically Visa/Mastercard only
Weekly cashback	Up to 15%, tiered	Rarely offered; 5–10% if yes
Loyalty programme levels	25 levels with instant rewards + Bonus Shop	3–5 levels, points expire after 90 days

The differences are not cosmetic. A casino that holds a real licence, processes withdrawals instantly with no fees, and offers over 3,000 games from more than 120 providers — including Pragmatic Play, BGaming, Hacksaw Gaming, and Playtech — is structurally different from one that does not. The question is not whether the games work. The question is whether the casino operates in your interest. We do.

Welcome Package & Ongoing Offers — Built for How You Play

We designed our bonus structure to suit different playing styles. Below is the full breakdown of our welcome package and recurring promotions, followed by three scenarios showing how different players might approach them. All amounts are in Canadian dollars unless otherwise noted.

Promotion	Match / Amount	Free Spins	Wagering	Max Bet	Game Contribution
Welcome — 1st deposit Code: KIWI	300% up to $3,000	200	TBD	TBD	Slots: 100%
Welcome — 2nd deposit Code: SHARK	200% up to $4,000	—	TBD	TBD	Slots: 100%
Welcome — 3rd deposit Code: LIZARD	150% up to $5,500	150	TBD	TBD	Slots: 100%
Welcome — 4th deposit Code: TURTLE	100% up to $10,000	—	TBD	TBD	Slots: 100%
No-Deposit Spins (Email verify)	—	10	TBD	TBD	Slots: 100%
Tuesday Reload Code: OCEAN	Up to 200 FS	Up to 200	TBD	TBD	Slots: 100%
Thursday Reload Code: GIFT	50% up to $300	—	TBD	TBD	Slots: 100%
Saturday Reload Code: FJORD	50 FS per deposit (unlimited)	50 per deposit	TBD	TBD	Slots: 100%
Daily Reload Code: ROCK	25% up to $450	—	TBD	TBD	Slots: 100%
Weekly Cashback	Up to 15% on net slot losses	—	5x on slots	N/A	Slots: 100%

Wagering requirements and max bet limits for deposit bonuses are listed as TBD because they are confirmed at the time of claim via the promotions page. Cashback carries a 5x wagering requirement on slot games only. Minimum deposit for all reload bonuses is $30 unless otherwise stated on the offer page.

How Different Players Might Use These Offers

The following examples are illustrative — they show one possible approach, not a recommended strategy. Actual results depend on game selection, luck, and personal preference.

Casual Player — Low Stakes, Extended Play

A player who deposits $50 on their first deposit receives a 300% match ($150 bonus) plus 200 free spins. With a $50 deposit, they have $200 in total playable balance (deposit + bonus). If they spin at $0.50 per spin, that is 400 spins from the cash balance alone before touching the free spins. The 200 free spins at a similar stake add another 100 spins. Total estimated spins: 500, across multiple sessions. This player might also claim the 10 no-deposit spins after email verification to test the platform before committing funds.

High Roller — Maximising the Full Welcome Package

A player who deposits the maximum on each of the four welcome deposits would stake $3,000 on the first (receiving $9,000 bonus + 200 FS), $4,000 on the second ($8,000 bonus), $5,500 on the third ($8,250 bonus + 150 FS), and $10,000 on the fourth ($10,000 bonus). Total deposits: $22,500. Total bonus value: $35,250 plus 350 free spins. This player would likely use the daily reload (25% up to $450) on non-bonus days and the Thursday reload (50% up to $300) to extend play between the welcome deposits. They would also qualify for Platinum-tier weekly cashback (15%) on net losses, provided they deposited at least $75 in the week.

Bonus Hunter — Targeted Offers with Low Wagering

A player focused on minimising wagering might prioritise the weekly cashback (5x on slots) and the no-deposit 10 free spins. If they deposit $75 during a week and incur $200 in net slot losses, they would receive $30 cashback at 15% (Platinum tier). With a 5x wagering requirement, they need to wager $150 before withdrawing the cashback. They might also use the Saturday reload (50 FS per deposit) repeatedly — depositing $30 each time for 50 spins, with no cap on how many times they claim. Example: three Saturday deposits of $30 each = 150 free spins from a total outlay of $90.

Our Game Portfolio: 3,000+ Titles from 120+ Providers

We built our library for range, not repetition. With over 3,000 games from more than 120 providers, you can move from a high-volatility slot to a live baccarat table without leaving the same ecosystem. Every title uses certified RNGs, and demo play is available on most games so you can assess volatility and mechanics before betting real money.

Game Categories at a Glance

Category	Approximate Count	Typical RTP Range	Min–Max Bet (CAD)	Typical Max Win
Slots	2,500+	94%–98%	$0.10 – $100	Up to 10,000× bet
Table Games	100+	97%–99%	$0.50 – $10,000	Up to 500× bet (blackjack) / 35:1 (roulette)
Live Dealer	150+	95%–98%	$0.10 – $25,000	Varies by game; common max win 50×–500×
Jackpot Games	50+	90%–95%	$0.25 – $50	Pool-dependent; progressive prizes often exceed $1,000,000

Volatility across slots ranges from low (frequent small wins) to extreme (rare but high payouts). Table games and live dealer titles generally offer lower volatility with steady edges. Jackpot slots sit at the high end: you trade RTP for the chance at life-changing sums.

Leading Providers in Our Library

Pragmatic Play – high-volatility slots like Gates of Olympus (max win 5,000×, bet range $0.20–$100), plus live dealer and Drops & Wins tournaments.
BGaming – feature-rich, medium-to-high volatility slots such as Elvis Frog in Vegas (RTP 96%, max win 1,000×, bets from $0.20).
Hacksaw Gaming – niche for scratch cards and slots like Wanted Dead or a Wild (max win 12,500×, RTP 96.2%, bets $0.10–$100).
Playtech – industry veteran offering branded slots (e.g., Age of the Gods series) and progressive jackpots with prize pools often exceeding $1,000,000.
Evolution Gaming – the live dealer leader. Games like Lightning Roulette (RTP 97%, bet range $0.10–$25,000) and Infinite Blackjack.
NetEnt – classic catalogue including Starburst (low volatility, RTP 96.1%) and Dead or Alive 2 (high volatility, max win 100,000×, bets $0.09–$18).

These six represent only a fraction of our provider roster. You will also find titles from Yggdrasil, Relax Gaming, Thunderkick, and many more – each bringing distinct volatility profiles, RTPs, and bet limits. Browse the full lobby to filter by provider, feature, or volatility.

Live Dealer vs. RNG Table Games: What to Expect at Koru

We offer two distinct ways to play table games: software-driven RNG (random number generator) tables and live dealer streams broadcast from studios. Both are open 24/7, but the experience, pace, and limits differ meaningfully. Below is how they compare on the core games Canadian players ask about most.

Blackjack

Variable	RNG Blackjack	Live Dealer Blackjack
Number of tables	12+	8+
Typical min/max bet (CAD)	$1 / $500	$5 / $5,000
Peak hours (ET)	Any time — no wait	7 PM – midnight
Deck penetration	Multi-deck shuffle after each round	6–8 decks, continuous shuffle
Side bets available	Yes — Perfect Pairs, 21+3	Yes — on select tables

RNG blackjack suits players who want speed: rounds complete in seconds, no dealer chat, no pauses. Live blackjack runs at a human pace — roughly 40 to 60 hands per hour — but adds the social layer of a real dealer and the ability to track the shoe. On peak evenings, popular live tables (e.g., Infinite Blackjack or standard $5–$100 seats) may show wait times.

Roulette

Variable	RNG Roulette	Live Dealer Roulette
Number of tables	8+ European, 4+ American	6+ European, 1 American
Typical min/max bet (CAD)	$0.50 / $500	$1 / $5,000
Inside bets example	Single number pays 35:1	Single number pays 35:1
Special features	Auto-spin, history stats	Racetrack bets, statistics panel
Peak hours (ET)	Always available	6 PM – 2 AM

We carry both European single-zero and American double-zero variants. For players who want a faster cadence — 60+ spins per hour on RNG — that option is available without a seat limit. Live roulette wheels operate at roughly 30–40 spins per hour, with multiple camera angles and dealer interaction. The minimum outside bet on live tables starts at $1 CAD.

Baccarat

Baccarat is available in both formats, though the audience skews toward live. We have 4 RNG baccarat tables and 5+ live tables, including Speed Baccarat and No Commission variants. RNG limits start at $1 CAD going up to $500 per hand; live tables range from $5 to $10,000+ on certain VIP tables. Peak hours do not affect RNG availability, but live baccarat can see queues on Saturday evenings.

Special Features and Side Bets

Perfect Pairs (Blackjack) — pays up to 25:1 for a perfect match
21+3 (Blackjack) — combines your two cards with the dealer's upcard, pays up to 100:1 for a suited triples
Roulette multipliers (select live tables) — random payout multipliers up to 500x on straight-up bets
Baccarat side bets — Player Pair and Banker Pair pay 11:1; Perfect Pair (same suit and rank) pays 25:1

These side bets are optional and carry different house edges than the base game. The multiplier wheels in live roulette are triggered before each spin — not every round includes a multiplier.

Which One Should You Play?

Choose RNG if you want uninterrupted speed, low minimums ($1 CAD), and the ability to play any hour without waiting for a table to open. Choose live dealer if you value the interaction, want to see real cards being dealt, or prefer higher maximum bets — up to $10,000 CAD on select VIP tables.

Both categories use certified RNG technology (for the software titles) and standardised studio equipment (for the live streams). We do not offer one as superior — they serve different moments. If you are new to table games, demo versions of several RNG titles are available to explore before committing real funds.

Payments at Koru — Fast, Free, and Flexible

We know that getting your money in and out of a casino is the part that actually matters. That is why we keep every deposit and withdrawal completely free of fees, process most methods instantly, and cover the options that Canadian players actually use — Interac, Visa, Mastercard, Apple Pay, MiFinity, and a full suite of cryptocurrencies.

Deposit & Withdrawal Methods at a Glance

Method	Min Deposit	Min Withdrawal	Deposit Time	Withdrawal Time	Fees
Interac E-Transfer	$30	$30	Instant	Instant	Free
Visa	$30	$30	Instant	3–5 banking days	Free
Mastercard	$30	$30	Instant	3–5 banking days	Free
Apple Pay (Mastercard)	$30	$30	Instant	Instant	Free
MiFinity	$30	$30	Instant	Instant	Free
Bitcoin (BTC)	0.001 BTC	0.001 BTC	Instant	Instant	Free
Ethereum (ETH)	0.01 ETH	0.01 ETH	Instant	Instant	Free
USDT (Tether)	20 USDT	20 USDT	Instant	Instant	Free

How to Make a Deposit: A Step-by-Step Walkthrough

Log into your Koru account and click the 'Cashier' button in the top menu — roughly 30 seconds.
Select 'Deposit' and choose your preferred method from the list (Interac, card, e-wallet, or crypto).
Enter the amount you want to deposit — our minimum is $30 for fiat methods, or the equivalent in crypto.
If you are using a deposit bonus code (like KIWI for your first deposit), enter it before confirming. Confirm the transaction in your banking app or wallet.
Funds appear in your account instantly — no waiting. You are ready to play immediately.

How to Request a Withdrawal: A Step-by-Step Walkthrough

Before your first withdrawal, complete your KYC verification via the 'Documents' tab in your profile. Upload a government-issued photo ID, proof of address (dated within 3 months), and a photo of your payment method. This step takes 5–10 minutes and is typically reviewed within 24 hours by our team. We recommend doing this before you need to cash out.
Go to the Cashier, select 'Withdraw', and choose your method. Stick to the same method you used to deposit — this is standard across the industry.
Enter the amount you wish to withdraw (minimum $30). Confirm the request.
If you chose an e-wallet (Interac, MiFinity) or crypto, the funds arrive instantly. If you chose Visa or Mastercard, the funds are processed within 3–5 banking days.
Once the withdrawal is approved, the money is in your hands — no further steps required.

Every deposit and withdrawal is processed with no fee on our end. If your bank charges you a fee for a card transaction, that is outside our control — we recommend using Interac or crypto to keep everything free and instant from end to end.

Licensing & Security: What We Do Differently

When you play at an online casino, you are trusting the operator with your money, your identity, and your time. That trust has to be earned — not with vague promises, but with verifiable facts. Below, we lay out exactly how we are licensed, what we do to protect your data, and how that compares to sites that operate without meaningful oversight.

Our Licence: Tobique Gaming Commission

We operate under a licence issued by the Tobique Gaming Commission (New Brunswick, Canada). That means we are subject to regular audits, enforceable terms of service, and a formal dispute process. Players who have a complaint they cannot resolve directly with us can escalate it to the regulator. That is a layer of protection you do not get on an unlicensed site.

Here is what the licence requires of us, and what we do beyond the minimum:

Certified RNG on every game — outcomes are tested by independent laboratories, not set by us.
128-bit SSL encryption on all data transfers between your browser and our servers.
Mandatory KYC verification before any withdrawal is processed — we confirm your identity, address, and payment method ownership.
A published privacy policy governing how we collect, store, and use your personal data.
Self-service responsible gambling tools — deposit limits, loss limits, wager limits, cooling-off periods, and self-exclusion (6 months to permanent).

Regulated vs. Unregulated: What You Actually Get

The table below compares a licensed, regulated casino (what we are) against an unlicensed site. The differences are not cosmetic — they affect your money, your recourse, and the fairness of the games.

Factor	Licensed Casino (Koru)	Unlicensed Site
SSL encryption	128-bit SSL — all data encrypted in transit	May use no encryption or outdated protocols
RNG certification	Games tested by accredited labs; RTP audited annually	No independent verification; RTP is self-reported
Dispute resolution	Formal escalation to Tobique Gaming Commission	No regulator; player has no enforceable recourse
KYC verification	Mandatory before first withdrawal; protects against fraud	Often minimal or absent; higher risk of identity theft
Withdrawal processing	E-wallet/crypto: instant. Cards: 3–5 banking days. No fees.	Processing times may be arbitrary; hidden fees common
Responsible gambling tools	Full suite: limits, cooling-off, self-exclusion, reality checks	Rarely available; no enforced player protection
Data protection	Governed by published privacy policy; data not shared with third parties	No policy or policy permits data sale
Audit frequency	Ongoing compliance checks by licensing body	No external oversight

A concrete example: on an unlicensed site, if a game reports an RTP of 96.5%, you have no way of confirming that number. On our site, that number is backed by certified RNG tests, and the game provider — Pragmatic Play, BGaming, Hacksaw Gaming, Playtech, among the 120+ we work with — is contractually obligated to maintain it. If something goes wrong, you can come to us, and if we cannot resolve it, you can go to the commission. That chain of accountability does not exist in the unlicensed market.

Internal Checks: What Happens Before You Withdraw

Before any withdrawal leaves our system, we run a set of internal checks. These are not designed to slow you down — they are designed to protect your account and comply with our licence. Here is what that looks like:

Identity verification: We confirm your government-issued photo ID, proof of address, and payment method ownership. This is done once, before your first withdrawal.
Bonus and wagering check: If you have an active bonus, we confirm that wagering requirements have been met before the withdrawal is approved.
Withdrawal review window: Most withdrawals are processed within 24 hours for e-wallets and crypto; card withdrawals take 3–5 banking days. You can track the status in your account Documents tab.
Security flag review: If the system detects unusual activity — a login from a new device, a change in banking details — the withdrawal may be held briefly for manual review. You will be notified by email if this happens.
Limit compliance: We check that the withdrawal does not exceed your account limits (daily, weekly, monthly) and that no responsible gambling self-imposed limits are in effect.

Every check has a purpose. None of them are arbitrary. If a withdrawal is delayed, it is because one of these steps flagged something we need to clarify with you — and our 24/7 support team (live chat and email at support@korucasino.com) can walk you through exactly what is needed.

Encryption and Data Protection

We use 128-bit SSL encryption — the same standard used by major banks and financial institutions. That means when you enter your password, upload a document, or make a deposit, the information is scrambled before it leaves your device and unscrambled only when it reaches our secure servers. We also support PGP protocol for encrypted email communication if you prefer that channel.

We do not sell your data. We do not share it with unauthorised third parties. Our privacy policy — which you can read in full on our website — spells out exactly what we collect, why, and how long we keep it. If you ever have a question about your data, you can contact us directly.

The Bottom Line

A licence from the Tobique Gaming Commission is not a guarantee of perfection — but it is a guarantee of accountability. It means we have agreed to a set of rules, and if we break them, there are consequences. Combined with 128-bit SSL encryption, mandatory KYC, certified RNG, and a full responsible gambling toolkit, it gives you a foundation of trust that unlicensed sites simply cannot offer.

We built Koru for players who pay attention to these details. If that sounds like you, you are in the right place.

Built for Canadian Players — Not a Global Template

A casino can claim to serve Canada. We designed Koru around it. That means your account defaults to CAD, your support queue runs on Eastern Time, and the payment methods you already use are the ones we prioritise. Every detail below is live and working today.

Why Koru Fits Canadian Players Specifically

Account currency defaults to CAD — no conversion fees or hidden exchange-rate margins on deposits or withdrawals.
Customer support hours align to Eastern Time (ET) — live chat agents staffed 24/7 in ET, not shifted to a European time zone.
Interac e-Transfer is a primary payment method — deposit and withdraw instantly with the same Interac service you use for rent and bills.
Apple Pay (backed by Mastercard) supported — tap-to-pay on iPhone or iPad, no card entry required.
Province-appropriate time zones respected — promotions and tournament deadlines display in ET by default; players in BC or Newfoundland can adjust manually.
Minimum age set at 18 — consistent with Alberta, Manitoba, Ontario, and Quebec regulations (19 in some provinces; we enforce verification accordingly).

Province Latency & Payout Expectations

Connection latency affects game feel, not outcome — our RNG is server-side regardless. But we want you to know what to expect based on where you are. Payout speeds below reflect the fastest method available in each region (Interac or crypto).

Province Group	Typical Connection Latency	Fastest Withdrawal Time (Interac / Crypto)
Ontario, Quebec	< 15 ms	Instant
British Columbia, Alberta	20–35 ms	Instant
Prairies (MB, SK)	35–50 ms	Instant
Atlantic Canada (NB, NS, PE, NL)	40–60 ms	Instant
Northern Territories (YT, NT, NU)	60–100 ms	Instant

Promotions Timed to Canadian Schedules

We schedule our reload bonuses and tournament deadlines around Canadian time zones and holidays — not European CET. Here is how this quarter's calendar lines up.

Event or Holiday	Promotion Timing (ET)	Example Offer Active
Grey Cup (November)	Sunday 6:00 PM ET start	50 free spins on deposit (code FJORD)
Canada Day (July 1)	12:00 AM – 11:59 PM ET	25% reload up to $450 (code ROCK)
Victoria Day (May)	Monday 12:00 AM – 11:59 PM ET	Double CP earned all day
NHL Playoffs (April–June)	Game-night windows 7:00 PM ET	Thursday Reload 50% up to $300 (code GIFT)
Boxing Day (Dec 26)	12:00 AM – 11:59 PM ET	Tuesday Reload — up to 200 free spins (code OCEAN)
Civic Holiday (August)	Monday 12:00 AM – 11:59 PM ET	Saturday Reload — 50 free spins per deposit

All promotion times are displayed in Eastern Time on the promotions page. If you play from a different time zone, you can adjust the countdown clock in your account settings under 'Preferences.'

Help & Contact — We're Here 24/7

Need help? Our support team is available around the clock through live chat, email, and a detailed help centre. Whether you prefer self-service or speaking with a person, you'll find the right option below.

Live Chat: English (CA), English, Deutsch
Email: English (CA), English, Deutsch
Help Centre: English (CA)
FAQ: English (CA)

How to Sign Up and Verify Your Account at Koru

Registering at Koru takes about two minutes. We’ve designed a four-step process that collects only what we need to verify your identity and keep your account secure. Here’s exactly what happens at each stage.

Step-by-Step Registration

Step 1 — Account Credentials: Provide your email address, mobile number, and a password of at least 8 characters. This is the login information you’ll use every time you visit.
Step 2 — Personal Details: Enter your legal first name, last name, date of birth, and country. You must be at least 18 years old to play at Koru. If you’re under 18, registration will be rejected.
Step 3 — Address Information: Add your street address, city, province, and postal code. This is used for your account profile and must match the documents you’ll submit later for verification.
Step 4 — Email Verification: Check your inbox for a confirmation link from us. Click it to activate your account. Once verified, we credit 10 free spins to your account — no deposit required.

Account Verification (KYC)

Before your first withdrawal can be processed, we need to confirm your identity. This is a standard regulatory requirement under our Tobique Gaming Commission licence. You’ll upload your documents through the “Documents” tab in your account profile. Our team reviews each submission and updates the status there. Typical review times are 24 to 48 hours, though most are completed within the same business day if documents are clear and legible.

You will need to provide three types of documentation:

Government-issued photo ID (passport, driver’s licence, or national ID card) — must show your full name, date of birth, and photo.
Proof of address (utility bill, bank statement, or government letter) — dated within the last three months.
Payment method verification (screenshot of e-wallet, card photo showing last four digits, or crypto wallet confirmation) — to confirm you own the deposit method you used.

We recommend submitting your documents immediately after making your first deposit, even if you don’t plan to withdraw right away. This avoids any delay when you do request a payout.

Comparison of Player Paths to First Withdrawal

The time from registration to your first withdrawal depends on the type of games you play, the payment method you choose, and whether you submit your KYC documents early. Below is a realistic estimate for three common player profiles. All assume no bonus wagering requirements are involved (you are playing with real money only).

Player Path	Typical Steps	Estimated Time to First Withdrawal (Realistic)
Slots-First	Register → verify email → deposit $30 via Interac → play slots for 30 minutes → request withdrawal → submit KYC docs → wait for review → withdrawal processed (instant e-wallet).	1–2 days (most time spent on KYC review; withdrawal is instant once approved).
Live-Casino-First	Register → verify email → deposit $50 via Visa → play live dealer blackjack for 1 hour → request withdrawal → submit KYC docs → wait for review → withdrawal processed (3–5 banking days for Visa).	4–7 days (KYC review 1–2 days, plus card processing time).
Mobile-Only	Register via mobile browser → verify email → deposit $30 via Apple Pay → play slots on mobile for 20 minutes → request withdrawal → submit KYC docs → wait for review → withdrawal processed (instant e-wallet).	1–2 days (identical to slots-first path; mobile experience is full-featured with no app required).

These estimates assume you submit your KYC documents immediately after depositing. If you delay, the timeline extends accordingly. Withdrawals to e-wallets and cryptocurrencies are processed instantly after approval; Visa and Mastercard withdrawals take 3–5 banking days.

Join Now

Play responsibly. Use self-exclusion and deposit limit tools. CAMH & ConnexOntario: 1-866-531-2600. 19+.

Tobique Gaming Commission